Refund Policy

Start Gates

If you are not totally satisfied with your start gate you can return it in an un-used condition with all cable ties intact and in original condition with all packaging.

Personalised Items 

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Unfortunately due to items being personalised we offer a no return policy on these. However if there is a fault with your item, please notify us straight away.

 

NON-Personalised Products

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 We have a 30-day return policy, which means you have 30 days after receiving your item to request a return if this is used and not personalised.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

To start a return, you can contact us at info@gatedropco.co.uk

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

Damages and issues

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Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges

 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@gatedropco.co.uk

 

 

Shipping Policy

 Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

 

WHAT ARE MY SHIPPING & DELIVERY OPTIONS? DO YOU DELIVER INTERNATIONALLY?

 

We do not offer international shipping.

 

ARE THERE OTHER SHIPPING RESTRICTIONS?

 

No, we will ship to any UK address

 

WHAT HAPPENS IF MY ORDER IS DELAYED?

 

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery. For EU and UK consumers: This does not affect your statutory rights.

 

 HOW CAN YOU CONTACT US ABOUT THIS POLICY?

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If you have any further questions or comments, you may contact us by: Email: Info@gatedropco.co.uk